About Intellectual Property IP Training IP Outreach IP for… IP and... IP in... Patent & Technology Information Trademark Information Industrial Design Information Geographical Indication Information Plant Variety Information (UPOV) IP Laws, Treaties & Judgements IP Resources IP Reports Patent Protection Trademark Protection Industrial Design Protection Geographical Indication Protection Plant Variety Protection (UPOV) IP Dispute Resolution IP Office Business Solutions Paying for IP Services Negotiation & Decision-Making Development Cooperation Innovation Support Public-Private Partnerships The Organization Working with WIPO Accountability Patents Trademarks Industrial Designs Geographical Indications Copyright Trade Secrets WIPO Academy Workshops & Seminars World IP Day WIPO Magazine Raising Awareness Case Studies & Success Stories IP News WIPO Awards Business Universities Indigenous Peoples Judiciaries Genetic Resources, Traditional Knowledge and Traditional Cultural Expressions Economics Gender Equality Global Health Climate Change Competition Policy Sustainable Development Goals Enforcement Frontier Technologies Mobile Applications Sports Tourism PATENTSCOPE Patent Analytics International Patent Classification ARDI – Research for Innovation ASPI – Specialized Patent Information Global Brand Database Madrid Monitor Article 6ter Express Database Nice Classification Vienna Classification Global Design Database International Designs Bulletin Hague Express Database Locarno Classification Lisbon Express Database Global Brand Database for GIs PLUTO Plant Variety Database GENIE Database WIPO-Administered Treaties WIPO Lex - IP Laws, Treaties & Judgments WIPO Standards IP Statistics WIPO Pearl (Terminology) WIPO Publications Country IP Profiles WIPO Knowledge Center WIPO Technology Trends Global Innovation Index World Intellectual Property Report PCT – The International Patent System ePCT Budapest – The International Microorganism Deposit System Madrid – The International Trademark System eMadrid Article 6ter (armorial bearings, flags, state emblems) Hague – The International Design System eHague Lisbon – The International System of Appellations of Origin and Geographical Indications eLisbon UPOV PRISMA Mediation Arbitration Expert Determination Domain Name Disputes Centralized Access to Search and Examination (CASE) Digital Access Service (DAS) WIPO Pay Current Account at WIPO WIPO Assemblies Standing Committees Calendar of Meetings WIPO Official Documents Development Agenda Technical Assistance IP Training Institutions COVID-19 Support National IP Strategies Policy & Legislative Advice Cooperation Hub Technology and Innovation Support Centers (TISC) Technology Transfer Inventor Assistance Program WIPO GREEN WIPO's Pat-INFORMED Accessible Books Consortium WIPO for Creators WIPO ALERT Member States Observers Director General Activities by Unit External Offices Job Vacancies Procurement Results & Budget Financial Reporting Oversight
Logo of WIPO AMC, Alternative Dispute Resolution

Domain Name Dispute Resolution

When your brand is misused to deceive consumers online (also known as “cybersquatting”), WIPO – the global leader in domain name dispute resolution – can help you reclaim the infringing domain name using an online enforcement tool called the UDRP or a national “ccTLD” variant.

The UDRP applies to all domain names in gTLDs (e.g., .COM, .NET, and .ORG) including new gTLDs (e.g., .APP, .SITE, .在线)

Many ccTLDs have also adopted the UDRP, and these disputes can be combined with a gTLD case if the registrant is the same:
.AG, .AI, .AS, .BM, .BS, .BZ, .CC, .CD, .CO, .CY, .DJ, .EC, .FJ, .FM, .GA, .GD, .GT, .KI, .LA, .LC, .MD, .ME, .MG, .MW, .NR, .NU, .PA, .PK, .PN, .PR, .PW, .RO, .SC, .SL, .SN, .SO, .TJ, .TT, .TV, .UG, .VE, .VG, and .WS

Some ccTLDs have adopted a variation of the UDRP, and these cases must be filed using specific ccTLD policy:
.AC, .AO, .AE (and امارات.), .BH (and البحرين.), .AU, .BO, .BR, .CH, .CN (and .中国), .CR, .DO, .EU (and .ею and .ευ), .ES, .FR, .GE, .HN, .IE, .IO, .IR, .LI, .MA, .MP, .MX, .NL, .PE, .PH, .PL, .PM, .PY, .QA (and قطر.), .RE, .SA (and السعودية.), .SE, .SH, .TM, .TF, .TZ, .UA, .WF and .YT

For more information on ccTLDs that use WIPO’s case administration services and information on the specific local difference compared to the UDRP, visit WIPO’s page on Domain Name Dispute Resolution Service for Country Code Top Level Domains (ccTLDs)

You can file a UDRP or a ccTLD complaint by email or using our Online Form

The main steps to file a Complaint are:

  • You must prove all three elements of the Policy: (1) that you have rights in your trademark [see WIPO Overview 3.0, section 1], (2) that the registrant has no rights in the domain name [see WIPO Overview 3.0, section 2], and (3) that the registrant has both registered and is using the domain name in bad faith [see WIPO Overview 3.0, section 3]
  • Ensure that you have the necessary rights to file the complaint, e.g., trademark registrations in the name of the Complainant (be sure to attach copies of your trademark registration certificates)
  • Be sure to provide evidence of bad faith registration and bad faith use (as applicable: attach screenshots of the offending website, fraudulent emails, prior correspondence with the registrant, etc.)
  • We can only begin processing your case when we have received the filing fee
  • Once a Complaint has been registered, our administrative fees are nonrefundable
  • A breakdown of the fees is available on the WIPO Schedule of Fees
  • Download a Model Complaint and submit it by email or using this Online Form
  • Send a copy to the Registrar, whose information can be found on the ICANN List of Accredited Registrars
  • Complaints filed outside working hours or on holidays or weekends will be processed the next working day
  • You will get an acknowledgement of receipt once your case is registered, and the filing fee is received
  • By submitting a Complaint, the Complainant agrees to be bound to the WIPO Data Privacy Notice

The main steps to filing a Response are:

  • You may request an additional 4 calendar days to submit your response
  • You may also request an additional extension that may be granted in exceptional cases further to paragraph 5(e) of the Rules
  • If you wish for the case to be over without submitting a Response, and you consent to transfer the domain name to the Complainant, you should complete and submit a Standard Settlement Form
  • For cases involving multiple disputed domain names, if you are not the registrant of all of the domain names, you should indicate which one(s) you are in control of
    For more information, consult WIPO Overview 3.0, section 4.11.2
  • The burden of proof always remains on the Complainant
  • You only need to successfully rebut one of the three elements of the Complainant’s case. You may do this by showing (i) that you are using (or plan to use) the domain name for a bona fide offering of goods or services (you may wish to attach a screenshot of your website), (ii) that you are commonly known by the domain name (e.g., by providing evidence of your identity), or (iii) that you are making a legitimate noncommercial or fair use of the domain name
  • You may also provide evidence that your domain name was registered in good faith before the complainant’s trademark rights existed
  • If you believe the Complaint is being brought in bad faith, you may ask the Panel to make a finding of “Reverse Domain Name Hijacking”
  • You are not required to make any payment if you agree with the Complainant’s single-member panel selection
  • If you ask for a three-member panel, you must pay half of the filing fees (typically USD 2,000) and provide a list of three co-panelists in order of your preference
    See WIPO Domain Name Panelists List
  • A breakdown of the fees is available on the WIPO Schedule of Fees
  • Download a Model Response and submit it by email or using this Online Form
  • Responses filed outside working hours or on holidays or weekends will be processed the next working day
  • You will get an acknowledgement of receipt once your response is received
  • By submitting a Response, the Respondent agrees to be bound to the WIPO Data Privacy Notice

Questions concerning filing requirements and payments may be sent by email to arbiter.mail@wipo.int

The fee for your case varies depending on the number of domain names involved in the dispute and on whether you or the Respondent request a single member or a three-member panel

The domain name registrant (Respondent) is not required to pay any fees unless it requests a three-member panel

For a case involving between 1 and 5 domain names decided by a single Panelist is USD 1,500

Find a more detailed fee breakdown at https://www.wipo.int/amc/en/domains/fees/index.html

For additional background and filing information, please visit WIPO’s Guide to the UDRP and Frequently Asked Questions: Internet Domain Names

(Photo: Getty/Sanjeri)
File a Complaint
File a Response

Email updates

Domain Name Decisions – Updates on domain name dispute decisions; and other WIPO Arbitration & Mediation Center news. Daily.

WIPO ADR Highlights – News and practice pointers on WIPO’s services for resolving IP disputes outside courts. Quarterly.

Sign up | All WIPO newsletters