WIPO Arbitration and Mediation Center

Based in Geneva, Switzerland, with a further office in Singapore, the WIPO Arbitration and Mediation Center was established in 1994 to offer Alternative Dispute Resolution (ADR) options for the resolution of international commercial disputes between private parties. Developed by leading experts in cross-border dispute settlement, the arbitration, mediation and expert determination procedures offered by the Center are widely recognized as particularly appropriate for technology, entertainment and other disputes involving intellectual property. Since 2010 the Center has an office at Maxwell Chambers in Singapore.

An increasing number of cases are being filed with the Center under the WIPO Arbitration, Expedited Arbitration, Mediation and Expert Determination Rules. The subject matter of these proceedings includes both contractual disputes (e.g. patent and software licenses, trademark coexistence agreements, distribution agreements for pharmaceutical products and research and development agreements) and non-contractual disputes (e.g. patent infringement), including court referrals. WIPO disputes have involved parties based in different jurisdictions including Austria, China, France, Germany, Hungary, India, Ireland, Israel, Italy, Japan, the Netherlands, Panama, Spain, Switzerland, the United Kingdom and the United States of America. The Center makes available a general overview of its caseload as well as descriptive examples of mediation and arbitration cases.

The Center believes that the quality and commitment of the neutrals are crucial to the satisfactory resolution of each case. The Center assists parties in the selection of mediators, arbitrators and experts from the Center's database of over 2,000 neutrals with experience in dispute resolution and specialized knowledge in intellectual property disputes. Where necessary in individual cases, the Center will use its worldwide contacts to identify additional candidates with the required background. After appointment also, the Center monitors its cases in terms of their time and cost effectiveness.

The Center conducts a number of events, training and workshops as well as free webinars on mediation, arbitration and related topics.

Sector-specific WIPO ADR Services are produced by the Center and are continually adapted in response to the rapid economic, technological and legal changes within those sectors. The Center also collaborates with IP and Copyright Offices, National Courts and with other IP and ADR stakeholders to promote the use of ADR to resolve IP and technology disputes.

The Center’s mediation and arbitration policy and outreach activities are supported by the WIPO Mediation and Arbitration Advisory Committee.

To offer time and cost efficient mediation, arbitration and expert determination proceedings the Center makes available at no cost to interested parties online case administration options, including videoconferencing facilities and WIPO eADR. WIPO eADR allows for secure filing, storing and retrieval of case-related submissions in a web-based electronic docket, by parties, neutral(s) and the Center from anywhere in the world. It also facilitates case management by providing, in addition to the online docket, a case overview, time tracking and finance information.

While WIPO eADR is available only to parties to a WIPO procedure, the Center, under certain circumstances, makes available this facility in non-WIPO procedures. For example, the Center provided a customized version of WIPO eADR for use by the America’s Cup Arbitration Panel of the 36th edition of the America’s Cup international yachting competition, which culminated in the final regattas in Auckland, New Zealand in March 2021. In two letters to the WIPO Center, the ACAP members and secretary note their positive experience managing ACAP cases using WIPO eADR.

The Center has also focused significant resources on establishing an operational and legal framework for the administration of disputes relating to the Internet and electronic commerce. For example, today the Center is recognized as the leading dispute resolution service provider for disputes arising out of the abusive registration and use of Internet domain names. In addition, the Center is frequently consulted on other specialized dispute resolution services.

An independent and impartial body, the Center forms part of the World Intellectual Property Organization.

Contact us

WIPO Arbitration and Mediation Center (Geneva)
34, chemin des Colombettes
1211 Geneva 20
Switzerland

T +4122 338 8247
F +4122 740 370

WIPO Arbitration and Mediation Center (Singapore)
Maxwell Chambers Suites
28 Maxwell Road #02-14
Singapore 069120

T +65 6225 2129
F +65 6225 3568

For additional information arbiter.mail@wipo.int