WIPO Alternative Dispute Resolution (ADR) for Intellectual Property Offices and Courts

The WIPO Arbitration and Mediation Center collaborates with member states Intellectual Property Offices (IP Offices) and Courts to raise awareness of the advantages of alternative dispute resolution (ADR) methods to prevent and resolve intellectual property and technology disputes.

Current Collaborations

Argentina National Institute of Industrial Property (INPI) The WIPO Center collaborates with INPI in the promotion of the use of ADR options for intellectual property disputes in Argentina.
Australia IP Australia The WIPO Center collaborates with IP Australia in the promotion of the use of ADR options for intellectual property disputes in Australia.
Belarus National Center of Intellectual Property (NCIP) The WIPO Center collaborates with NCIP in the promotion of the use of ADR options for intellectual property disputes in Belarus.
Brazil Brazilian National Institute of Industrial Property (INPI-BR) The WIPO Center collaborates with INPI-BR in the promotion of the use of ADR options for industrial property disputes in Brazil.

The WIPO Center has participated in the training of mediators in Brazil, in collaboration with INPI-BR.
Chile National Institute of Industrial Property (INAPI) The WIPO Center collaborates with INAPI in the promotion of the use of ADR options for industrial property disputes in Chile.
China National Intellectual Property Administration of the People's Republic of China (CNIPA) The WIPO Center collaborates with CNIPA in the promotion of the use of ADR options for industrial property disputes in China
Colombia Superintendence of Industry and Commerce (SIC) The WIPO Center collaborates with SIC in the promotion of the use of ADR options for industrial property disputes in Colombia.
National Directorate of Copyright (DNDA) DNDA administers conciliation proceedings and the WIPO Center administers mediation proceedings concerning copyright and related rights in Colombia.
Costa Rica National Register of Costa Rica The WIPO Center collaborates with the National Register in the promotion of the use of ADR options for intellectual property disputes in Costa Rica.
Cuba Cuban Industrial Property Office (OCPI) The WIPO Center collaborates with OCPI in the promotion of the use of ADR options for industrial property disputes in Cuba.
Dominican Republic National Copyright Office (ONDA) The WIPO Center collaborates with ONDA in the promotion of the use of ADR options for intellectual property disputes in the Dominican Republic.
EAPO Member States Eurasian Patent Organization (EAPO) The WIPO Center collaborates with EAPO in the promotion of the use of ADR options for intellectual property disputes in EAPO Member States.
Ecuador National Service of Intellectual Rights (SENADI) The WIPO Center collaborates with SENADI in the promotion of the use of ADR options for intellectual property disputes in Ecuador.
El Salvador National Center of Registries (CNR) The WIPO Center collaborates with CNR in the promotion of the use of ADR options for intellectual property disputes in El Salvador.
Hungary Hungarian Intellectual Property Office (HIPO) The WIPO Center collaborates with HIPO in the promotion of the use of ADR options for intellectual property disputes in Hungary.
Indonesia Directorate General of Intellectual Property (DGIP) The WIPO Center collaborates with DGIP in the promotion of the use of ADR options for intellectual property disputes in Indonesia.
Israel Israel Patent Office The WIPO Center collaborates with Israel Patent Office in the promotion of the use of ADR options for intellectual property and technology disputes in Israel.
Italy Italian Patent and Trademark Office (UIBM) The WIPO Center collaborates with UIBM in the promotion of the use of ADR options for intellectual property disputes in Italy.
Kazakhstan Ministry of Justice of the Republic of Kazakhstan The WIPO Center collaborates with the Ministry of Justice in the promotion of the use of ADR options for intellectual property disputes in Kazakhstan.
Kenya Kenya Copyright Board (KECOBO) The WIPO Center collaborates with KECOBO in the promotion of the use of ADR options for copyright disputes in Kenya.
Kyrgyzstan State Service of Intellectual Property and Innovation under the Government of the Kyrgyz Republic (Kyrgyzpatent) The WIPO Center collaborates with Kyrgyzpatent in the promotion of the use of ADR options for intellectual property disputes in Kyrgyzstan.
Lithuania Ministry of Culture of the Republic of Lithuania The WIPO Center collaborates with the Ministry of Culture of the Republic of Lithuania in the promotion of the use of ADR options for intellectual property disputes in Lithuania.
Mexico Mexican Institute of Industrial Property (IMPI Mexico) The WIPO Center collaborates with IMPI Mexico in the promotion of the use of ADR options for industrial property disputes in Mexico.
National Institute of Copyright (INDAUTOR) The WIPO Center collaborates with INDAUTOR Mexico in the promotion of the use of ADR options for copyright disputes in Mexico.
Morocco Moroccan Office of Industrial and Commercial Property (OMPIC) The WIPO Center collaborates with OMPIC in the promotion of the use of ADR options for industrial property disputes in Morocco.
Paraguay Supreme Court of Justice of Paraguay The WIPO Center collaborates with the Supreme Court of Justice of Paraguay in the promotion of the use of ADR options for intellectual property disputes in Paraguay.
National Directorate of Intellectual Property (DINAPI) The WIPO Center collaborates with DINAPI in the promotion of the use of ADR options for intellectual property disputes in Paraguay.
Philippines Intellectual Property Office of the Philippines (IPOPHL)

IPOHL and the WIPO Center administer mediation proceedings concerning intellectual property rights in the Philippines.

The WIPO Center has participated in the training of mediators in the Philippines, in collaboration with IPOPHL.
Poland Patent Office of the Republic of Poland (PPO)

The WIPO Center has participated in the development of a mediation option for trademark opposition proceedings pending before the PPO and administers such proceedings.

The WIPO Center collaborates with PPO in the promotion of the use of ADR options for intellectual property and technology disputes in Poland.
Republic of Korea Ministry of Culture, Sports and Tourism (MCST)

Under MCST, the Korea Copyright Commission (KCC) administers mediation proceedings concerning copyright and related rights and the Korea Creative Content Agency (KOCCA) administers mediation proceedings concerning content related rights in the Republic of Korea.

In case of international disputes concerning copyright and content-related rights in the Republic of Korea, MCST also offers a WIPO mediation option to potential parties. In light of the WIPO-MCST collaboration, under certain conditions, parties to WIPO mediation can benefit from a subsidy scheme for fees and costs.
Korea Intellectual Property Office (KIPO) The WIPO Center collaborates with KIPO in the promotion of the use of ADR options for industrial property disputes in the Republic of Korea.
Ministry of Justice The WIPO Center collaborates with the Ministry of Justice in the promotion of the use of ADR options for intellectual property disputes in the Republic of Korea.
Patent Court of Korea The WIPO Center collaborates with the Patent Court of Korea in the promotion of the use of ADR options for intellectual property disputes in the Republic of Korea.
Romania Romanian Copyright Office (ORDA) The WIPO Center collaborates with ORDA in the promotion of the use of ADR options for copyright disputes in Romania.
Russian Federation Federal Service for Intellectual Property of the Russian Federation (ROSPATENT) The WIPO Center collaborates with ROSPATENT in the promotion of the use of ADR options for intellectual property disputes in the Russian Federation.
Serbia Intellectual Property Office of the Republic of Serbia The WIPO Center collaborates with the Intellectual Property Office of the Republic of Serbia in the promotion of the use of ADR options for intellectual property disputes in Serbia.
Singapore Intellectual Property Office of Singapore (IPOS)

The WIPO Center administers mediation proceedings concerning intellectual property disputes in Singapore.

The WIPO Center has developed a mediation option for trademark, patent, industrial design and geographical indications proceedings and an expert determination option for patent proceedings pending before IPOS and administers such proceedings.

The WIPO Center collaborates with IPOS and the Copyright Tribunal in the promotion of the use of ADR options for copyright disputes in Singapore.
Ministry of Law

The WIPO Center collaborates with the Ministry of Law in the promotion of the use of ADR options for intellectual property disputes in Singapore.

The Ministry of Law has designated the WIPO Center as mediation service provider in Singapore.
Spain Spanish Patent and Trademark Office (OEPM) The WIPO Center collaborates with OEPM in the promotion of the use of ADR options for industrial property disputes in Spain.

The WIPO Center has also participated in the development of the OEPM model Research and Development (R&D) agreements, which recommend WIPO Mediation and WIPO Expedited Arbitration options.
Switzerland Swiss Federal Institute of Intellectual Property (IPI) The WIPO Center collaborates with IPI in the promotion of the use of ADR options for intellectual property disputes.
Thailand Central Intellectual Property and International Trade Court (CIPITC) The WIPO Center collaborates with CIPITC in the promotion of the use of ADR options for intellectual property disputes in Thailand.
Trinidad and Tobago Intellectual Property Office The WIPO Center collaborates with the Intellectual Property Office of Trinidad and Tobago in the promotion of the use of ADR options for intellectual property disputes in Trinidad and Tobago.
Ukraine Ministry of Economic Development and Trade of Ukraine (MEDT) The WIPO Center collaborates with MEDT in the promotion of the use of ADR options for intellectual property disputes in Ukraine.
United Kingdom Intellectual Property Office (IPO) of the United Kingdom The WIPO Center collaborates with the IPO of the United Kingdom in the promotion of the use of ADR options for intellectual property disputes in the United Kingdom.
United Republic of Tanzania Copyright Society of Tanzania (COSOTA) The WIPO Center collaborates with COSOTA in the promotion of the use of ADR options for copyright disputes in the United Republic of Tanzania.
United States of America United States Patent and Trademark Office (USPTO) The Trademark Trial and Appeal Board (TTAB) and the Patent Trial and Appeal Board (PTAB) of the USPTO encourages parties to consider ADR as a means of settling the issues raised in any trademark or patent proceedings. The WIPO Center is one of the listed dispute resolution services providers for TTAB and PTAB proceedings.

The WIPO Center also collaborates with the USPTO in the promotion of the use of ADR options for intellectual property disputes in the United States.

Capturing the WIPO Center’s growing experience in this area, the WIPO Center has published the second edition of the WIPO Guide on Alternative Dispute Resolution Options for Intellectual Property Offices and Courts. It is designed to offer practical guidance to IP Offices and courts that wish to promote or integrate ADR options into their existing services.

The WIPO Center is available to collaborate with other interested IP Offices and courts.

WIPO Guide on Alternative Dispute Resolution Options for Intellectual Property Offices and Courts

Events

Selected Events with IP Offices

  • Webinar: Mediation and Arbitration for IP Disputes – The Experience of the WIPO Arbitration and Mediation Center, in collaboration with the Supreme Court of Justice of Paraguay (Spanish)
    Asuncion, Paraguay, June 30, 2020
  • Webinar: Mediation Promotion Scheme for Copyright- and Content-related Dispute, co-organized by WIPO and the Ministry of Culture, Sports and Tourism of the Republic of Korea (MCST), Seoul, Republic of Korea, June 24, 2020.
  • Webinar: The Landscape of Alternative Dispute Resolution Mechanisms for Copyright Disputes, co-organized by WIPO and the National Directorate of Copyright of Colombia (DNDA), Bogotá, Colombia, June 18, 2020.
  • Webinar: Mediation and Arbitration of Intellectual Property and Technology Disputes, co-organized by WIPO and the National Service of Intellectual Rights of Ecuador (SENADI), Quito, Ecuador, June 9, 2020.
  • Conference on Resolution of IP Disputes through Mediation and Arbitration, co-organized by WIPO and the Patent Office of the Republic of Poland (PPO), Warsaw, Poland, February 4, 2020.
  • Mediators Training for Copyright and Content Disputes, co-organized by WIPO and the Intellectual Property Office of Singapore (IPOS), Singapore, December 2, 2019.
  • Seminar on ADR for Intellectual Property and Technology Disputes, co-organized by WIPO and Intellectual Property Office of Trinidad and Tobago (TTIPO), Port of Spain, Trinidad and Tobago, November 13, 2019.
  • National Workshop on Intellectual Property and Mobile Applications, co-organized by WIPO and the Intellectual Property Office of Trinidad and Tobago (TTIPO), Port of Spain, Trinidad and Tobago, November 12, 2019.
  • Mediation and Arbitration Workshop, co-organized by WIPO and the French National Bar Council, supported by the National Institute of Industrial Property (INPI), Paris, France, November 7, 2019.
  • WIPO Sub-Regional Workshop - Specialized Training on Collective Management of Rights, co-organized by WIPO and the National Directorate of Intellectual Property of Paraguay (DINAPI), Asunción, Paraguay, November 5 to 7, 2019.
  • Seminar on Mediation of Copyright Disputes, co-organized by WIPO and the National Copyright Office of the Dominican Republic (ONDA), Santo Domingo, Dominican Republic, October 29, 2019.
  • Seminar on ADR for Copyright and Content Disputes in Film Industry, co-organized by WIPO and the Ministry of Culture, Sports and Tourism of the Republic of Korea (MCST), Busan, Republic of Korea, October 7, 2019.
  • National Seminar on Resolving Intellectual Property Disputes Efficiently through Mediation and Arbitration, co-organized by WIPO and the Ministry of Justice of Republic of Kazakhstan, Nur-Sultan, Kazakhstan, September 24 and 25, 2019.
  • Seminar on WIPO Mediation Option, co-organized by WIPO and the Intellectual Property Office of the Philippines (IPOPHL), Manila, Philippines, August 8, 2019.
  • IP@6 Seminar on WIPO Mediation and Arbitration, co-organized by WIPO and the Swiss Federal Institute of Intellectual Property (IPI), Bern, Switzerland, June 6, 2019.
  • Seminar on Application of WIPO Mediation in Intellectual Property Litigation, co-organized by WIPO and the Supreme People’s Court (SPC) of the People’s Republic of China, Beijing, China, June 6, 2019.
  • Regional Conference on Intellectual Property and Sports, co-organized by WIPO and the Slovenian Intellectual Property Office (SIPO), Ljubljana, Slovenia, May 28 and 29, 2019.
  • Seminar on Mediation for Intellectual Property (IP) and Technology Disputes, co-organized by WIPO and the Ministry for Development of Economy, Trade and Agriculture of Ukraine (MEDT), Kiev, Ukraine, May 28, 2019.
  • Seminar on Mediation of International Copyright-related Disputes, co-organized by WIPO and the Ministry of Culture, Sports and Tourism of the Republic of Korea (MCST), Seoul, Republic of Korea, May 22, 2019.
  • Workshop for Mediators for Copyright-related Disputes, co-organized by WIPO and the Ministry of Culture, Sports and Tourism of the Republic of Korea (MCST), Seoul, Republic of Korea, May 21, 2019.
  • Seminar on Mediation of International Content-related Disputes, co-organized by WIPO and the Ministry of Culture, Sports and Tourism of the Republic of Korea (MCST), Busan, Republic of Korea, May 8, 2019.
  • Mediation Seminar at the Spanish Patent and Trademark Office (OEPM), Madrid, Spain, November 26, 2018.
  • Presentations and discussion on Alternative Dispute Resolution for Intellectual Property and Copyright Offices, Geneva, September 27, 2018.
  • WIPO-National Institute of Industrial Property of Argentina (INPI) Seminar on ADR for R&D and Technology Transfer Disputes, Buenos Aires, Argentina, September 14, 2018.
  • WIPO-KIPO Workshop – Mediation of Intellectual Property Disputes, Seoul, Republic of Korea, May 3, 2018.
  • 100 Years of Industrial Property Protection in Poland, Warsaw, Poland, April 26, 2018.
  • WIPO National Seminar on Arbitration and Mediation, in cooperation with the Romanian Copyright Office (ORDA), Bucharest, Romania, April 26, 2018.
  • XI International Forum: Intellectual Property – XXI Century Moscow, Federal Service for Intellectual Property of the Russian Federation (ROSPATENT), Russian Federation, April, 24-26, 2018.
  • Workshop for Lawyers on Entertainment Disputes. Time- and Cost-Efficient Alternative Dispute Resolution of Film and Media Disputes, co-organized by WIPO and the Kenya Copyright Board (KECOBO), Nairobi, Kenya, March 26, 2018.
  • National Workshop on Mediation of Copyright Disputes, in cooperation with the Ministry of Culture of the Republic of Lithuania and the Commission for Copyright and Related Rights of Lithuania, Vilnius, Lithuania, December 6, 2017.
  • Training Center on Intellectual Property of the Cooperation Council for the Arab States of the Gulf (GCC) Conference on Intellectual Property Rights and Disputes, Kuwait City, Kuwait, December 3, 2017.
  • Program on Mediation and Arbitration for Intellectual Property Disputes for the Moroccan Industrial and Commercial Property Office (OMPIC), Casablanca, Morocco, November 23 and 24, 2017.
  • Korea Creative Content Agency (KOCCA) and Content Dispute Resolution Commission International Forum on Content Dispute Resolution, Seoul, Republic of Korea, November 9, 2017.
  • WIPO-KCC Seminar on Copyright Mediation, Seoul, Republic of Korea, November 2, 2017.
  • WIPO-National Copyright Office of the Dominican Republic (ONDA) Seminar on Mediation for Copyright-related Disputes, Santo Domingo, Dominican Republic, November 1, 2017.
  • Effective Dispute Resolution in Research and Development, co-organized by the Israel Patent Office, the Israel Chamber of Commerce and WIPO, Tel Aviv, Israel, September 11, 2017.
  • XIIIth International Symposium on Industrial Property in Innovative Economy – Startups and What Next?, Krakow, Poland, September 7 and 8, 2017.
  • National Directorate of Copyright of Argentina (DNDA)-National Institute of Industrial Property (INPI)-WIPO Seminar on ADR for IP Disputes, Buenos Aires, Argentina, August 23, 2017.
  • National Directorate of Intellectual Property of Paraguay (DINAPI)-WIPO Seminar on ADR for IP Disputes, Asuncion, Paraguay, August 21, 2017.
  • WIPO Workshop on Mediation and Arbitration of Patent Disputes, in collaboration with State Intellectual Property Office of China (SIPO), Shanghai, China, June 22, 2017.
  • WIPO Workshop on Mediation and Arbitration of Patent Disputes, in collaboration with State Intellectual Property Office of China (SIPO), Beijing, China, June 21, 2017.
  • WIPO Sub-regional Workshop on Mediation, Belgrade, in collaboration with the Intellectual Property Office of the Republic of Serbia (IPO), May 30 and 31, 2017.
  • WIPO Sub-regional Workshop on Mediation and Arbitration of Intellectual Property Disputes, in collaboration with the Patent Office of the Cooperation Council for the Arab States of the Gulf (GCC Patent Office), Riyadh, Saudi Arabia, April 26 and 27, 2017.
  • WIPO-SIC Colombia: Workshop on technology transfer, valuation and alternative dispute resolution, Superintendencia de Industria y Comercio, Bogota, Colombia, December 5-7, 2016.
  • WIPO-IMPI Mexico: Seminar on ADR for industrial property and ICT disputes, Mexican Institute of Industrial Property (IMPI), Mexico City, Mexico, November 23, 2016.
  • WIPO-CNR El Salvador: Seminar on ADR for Intellectual Property Disputes, National Center of Registries (CNR), San Salvador, El Salvador, November 21, 2016.
  • WIPO-OCPI Cuba: Seminar on ADR for Intellectual Property Disputes, Cuban Industrial Property Office (OCPI), Havana, Cuba, November 18, 2016.
  • Launch Spanish Patent and Trademark Office (OEPM) Model R&D Agreements, Madrid, Spain, September 20, 2016.
  • WIPO-KIPO Seminar: ADR of IP and Technology Disputes – WIPO Guide for IP Offices and Courts, Seoul, Republic of Korea, March 11, 2016.
  • Seminar on ADR for IP and IT Disputes, National Directorate of Copyright (DNDA) of Colombia, Bogota, Colombia, December 1, 2015.
  • USPTO Roundtable on the Use of Mediation for Disputes before the USPTO, San Jose, United States of America, November 10, 2015.
  • IPR Day Conference, Danish Patent and Trademark Office (DKPTO), Copenhagen, Denmark, October 20, 2015.
  • WIPO-KCC Mediation Seminar for Copyright Disputes, Korea Copyright Commission (KCC), Seoul, Republic of Korea, September 17, 2015.
  • WIPO-IPOS Mediation Seminar: Win-Win in IP Disputes, Singapore, August 27, 2015.
  • Seminar on WIPO ADR services, Organisation Africaine de la Propriété Intellectuelle (OAPI), Yaoundé, Cameroon, June 3 and 4, 2015.
  • Mediation for Intellectual Property disputes pending at IPOPHL, Manila, Philippines, April 16, 2015.
  • Workshop on Mediation of Trademarks Disputes before the Israeli Patent Office (ILPO), Tel Aviv, Israel, December 11, 2014.
  • WIPO-KCC Copyright Mediation Workshop, Korea Copyright Commission (KCC), Seoul, Republic of Korea, October 28 and 29, 2014.
  • Workshop on Alternative Dispute Resolution for IP Disputes, Intellectual Property Office of Luxembourg, Luxembourg, October 27, 2014.
  • WIPO-IPOS Workshop on Expert Determination for IP and IT Disputes, Singapore, August 28, 2014.
  • National Seminar on Mediation in Intellectual Property, Patent Office of the Republic of Bulgaria (BPO), Sofia, Bulgaria, May 8, 2014.
  • Mediation Workshop for Intellectual Property disputes pending at IPOPHL, Manila, Philippines, May 7 and 8, 2014.
  • Workshop on Mediation of IP Disputes, Spanish Patent and Trademark Office (OEPM), Madrid, Spain, April 7 and 8, 2014.
  • Mediation Workshop for Intellectual Property Disputes pending at DGIPR Indonesia, Jakarta, Indonesia, March 11 and 12, 2014.
  • National Workshop on Mediation in IP Disputes, State Agency on Intellectual Property of the Republic of Moldova (AGEPI), Chisinau, Republic of Moldova, October 10, 2013.
  • WIPO-IPOS Mediation Workshop for Intellectual Property Disputes, Singapore, August 29, 2013.
  • MCST-WIPO-KCC Copyright ADR Seminar, Korea Copyright Commission (KCC), Seoul, Republic of Korea, May 21, 2013.
  • Copyright Workshop on Mediation, Instituto Nacional de Derecho de Autor (INDAUTOR), Mexico City, Mexico, on April 25 and 26, 2013.
  • National Seminar on Alternative Dispute Resolution, Industrial Property Office of Czech Republic, Prague, Czech Republic , April 16, 2013.
  • Workshop on Mediation in Intellectual Property Disputes at INPI Brazil, organized in collaboration with the INPI-BR Center for Intellectual Property Protection (CEDPI), Rio de Janeiro, Brazil, March 12 and 13, 2013.
  • Workshop on Mediation in Intellectual Property Disputes at INPI Brazil, organized in collaboration with INPI-BR and CEDPI, Rio de Janeiro, Brazil, July 24 to 26, 2012.
  • Workshop on Settlement of Intellectual Property Disputes through Arbitration and Mediation, organized in collaboration with the Intellectual Property Office Philippines, Manila, Philippines, December 12 and 13, 2011.
  • Workshop on Mediation in Intellectual Property Disputes at IPOS, organized in collaboration with the Intellectual Property Office of Singapore (IPOS), Singapore, Singapore, December 8 and 9, 2011.
  • Workshop of Arbitration in Intellectual Property Disputes, Intellectual Property Office Philippines Arbitration Rules, Manila, Philippines, December 9 and 10, 2010.
  • WIPO IP ADR Seminar, Slovenian Intellectual Property Office (SIPO), Ljubljana, Slovenia, June 16, 2010.
  • Workshop on Arbitration and Mediation of Intellectual Property Disputes, organized in collaboration with Instituto Nacional da Propriedade Industrial, Lisbon, Portugal, December 14 and 15, 2009.
  • Seminar on Arbitration and Mediation of Intellectual Property Disputes, organized by Ministerio de Cultura and ALADDA, Madrid, Spain, November 23, 2009.
  • Global Symposium of Intellectual Property Authorities, WIPO, Geneva, Switzerland, September 17 and 18, 2009.
  • 9th European Trademark and Patent Offices Forum, organized by Marques, Brussels, Belgium, June 17, 2009.
  • Seminar on Arbitration and Mediation of Intellectual Property Disputes, organized in collaboration with Instituto Mexicano de la Propiedad Intelectual (IMPI) and Instituto Nacional de Derecho de Autor (INDAUTOR), Mexico City, Mexico, April 9 and 10, 2008.
  • WIPO/KIPO Sub-Regional Workshop on Arbitration and Mediation of Intellectual Property Disputes, Daejeon, Republic of Korea, June 28 and 29, 2007.

Contact Information

Arbitration and Mediation Center
Geneva		 Arbitration and Mediation Center
Singapore
34, chemin des Colombettes
P.O. Box 18
1211 Geneva 20
Switzerland
T +4122 338 8247 or 0800 888 549
F +4122 740 3700 or 0800 888 550		 Maxwell Chambers
28 Maxwell Road #02-14
Singapore 069120

T +65 6225 2129
F +65 6225 3568

General queries: arbiter.mail@wipo.int