November 3, 2023
As part of our results-based management framework, we conduct biennial online surveys aiming at monitoring the level of satisfaction of our customers in the intellectual property area. Data collected through these surveys guide us to improve our services.
These surveys are sent to customers of WIPO services or users who have contacted WIPO about its services. BERENT – a leading provider of customer experience assessments – is conducting these surveys on our behalf.
In 2023 and 2024, WIPO will launch Customer Satisfaction Surveys for Madrid, Hague, and PCT services areas. We will contact only a selection of customers based on their profile and their use of the Systems.
We would like to take this opportunity to thank all our customers for taking the time to respond to our surveys.