About Intellectual Property IP Training Respect for IP IP Outreach IP for… IP and... IP in... Patent & Technology Information Trademark Information Industrial Design Information Geographical Indication Information Plant Variety Information (UPOV) IP Laws, Treaties & Judgements IP Resources IP Reports Patent Protection Trademark Protection Industrial Design Protection Geographical Indication Protection Plant Variety Protection (UPOV) IP Dispute Resolution IP Office Business Solutions Paying for IP Services Negotiation & Decision-Making Development Cooperation Innovation Support Public-Private Partnerships AI Tools & Services The Organization Working with WIPO Accountability Patents Trademarks Industrial Designs Geographical Indications Copyright Trade Secrets WIPO Academy Workshops & Seminars IP Enforcement WIPO ALERT Raising Awareness World IP Day WIPO Magazine Case Studies & Success Stories IP News WIPO Awards Business Universities Indigenous Peoples Judiciaries Genetic Resources, Traditional Knowledge and Traditional Cultural Expressions Economics Gender Equality Global Health Climate Change Competition Policy Sustainable Development Goals Frontier Technologies Mobile Applications Sports Tourism PATENTSCOPE Patent Analytics International Patent Classification ARDI – Research for Innovation ASPI – Specialized Patent Information Global Brand Database Madrid Monitor Article 6ter Express Database Nice Classification Vienna Classification Global Design Database International Designs Bulletin Hague Express Database Locarno Classification Lisbon Express Database Global Brand Database for GIs PLUTO Plant Variety Database GENIE Database WIPO-Administered Treaties WIPO Lex - IP Laws, Treaties & Judgments WIPO Standards IP Statistics WIPO Pearl (Terminology) WIPO Publications Country IP Profiles WIPO Knowledge Center WIPO Technology Trends Global Innovation Index World Intellectual Property Report PCT – The International Patent System ePCT Budapest – The International Microorganism Deposit System Madrid – The International Trademark System eMadrid Article 6ter (armorial bearings, flags, state emblems) Hague – The International Design System eHague Lisbon – The International System of Appellations of Origin and Geographical Indications eLisbon UPOV PRISMA UPOV e-PVP Administration UPOV e-PVP DUS Exchange Mediation Arbitration Expert Determination Domain Name Disputes Centralized Access to Search and Examination (CASE) Digital Access Service (DAS) WIPO Pay Current Account at WIPO WIPO Assemblies Standing Committees Calendar of Meetings WIPO Webcast WIPO Official Documents Development Agenda Technical Assistance IP Training Institutions COVID-19 Support National IP Strategies Policy & Legislative Advice Cooperation Hub Technology and Innovation Support Centers (TISC) Technology Transfer Inventor Assistance Program WIPO GREEN WIPO's Pat-INFORMED Accessible Books Consortium WIPO for Creators WIPO Translate Speech-to-Text Classification Assistant Member States Observers Director General Activities by Unit External Offices Job Vacancies Procurement Results & Budget Financial Reporting Oversight
Arabic English Spanish French Russian Chinese
Laws Treaties Judgments Browse By Jurisdiction

The Consumer Protection Act, 1986 (as amended up to the Consumer Protection (Amendment)2002, India

Back

Latest Version in WIPO Lex
Year of Version 2002 Dates Adopted: January 1, 1986 Type of Text IP-related Laws Subject Matter Trademarks, Alternative Dispute Resolution (ADR), Other Notes The Act protects the interest of consumers through the provisions of establishment of consumer councils (chapter II), forums for the settlement of consumers’ disputes (chapter III) , and other matters connected therewith.

Section 2(1)(r) of the Law defines unfair trade practice to include, among other things, 'the practice of making any statement, whether orally or in writing or by visible representation, which falsely represents that the goods are of a particular standard quality, quantity, grade, composition, style or model (subsection 1, i); or falsely represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have (subsection 1, iv) ; or represents that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have (subsection 1 v); or gives false or misleading facts disparaging the goods, services or trade of another'.
Section 6 provides for the objectives of the Consumer Protection Council regarding the protection the consumers against unfair trade practices (subsections b & e).
Section 14 states that the District Forum (known as 'Consumer Disputes Redressal Forum') is competent to issue an order to the defendants to replace the goods with new goods of similar description, which shall be free from any defect (subsection b); or to discontinue the unfair trade practice or not to repeat them (subsection f).

Section 1(3) of the Act states that 'it shall come into force on such date as the Central Government may, by notification*, appoint and different dates may be appointed for different States and for different provisions of this Act.'

Available Texts Main text(s) Main text(s) English The Consumer Protection Act, 1986 (as amended up to the Consumer Protection (Amendment)2002 PDF HTML
Legislation Is implemented by (1 text(s)) Is implemented by (1 text(s))
Consumer Protection Rules, 1987 (as amended up to October 13, 2006) (IN077)

WIPO Lex No. IN076