Customer Support at your Fingertips with New Contact Madrid Service

September 29, 2017

Madrid System customer support continues to improve with the all-new Contact Madrid online communication service. Transmit questions, notifications and documents directly to the relevant WIPO professional, using this efficient and targeted contact form.

(Photo: © iStockphoto.com/Catalin205)

What’s in it for you?

The Contact Madrid service is designed to address the needs of all our users—from trademark owners and representatives to IP offices of Madrid System members.

In a few short steps, this new service will direct your enquiry, request or document to the right WIPO staff member, helping us help you more efficiently than ever before.

Trademark owners or their representatives can use the Contact Madrid service to:

  • ask a question;
  • submit an official form; or
  • submit a response to an irregularity letter.

If you work in an IP Office, send us your questions using Contact Madrid.

Remember – The Madrid Office Portal is the most effective and efficient way for IP Offices to transmit forms, corrections, decisions, responses or other documents to WIPO.

Contact us today to request secure access to the Madrid Office Portal.

A single, streamlined point of contact

Starting November 1, 2017, the Contact Madrid online service will replace the intreg.mail@wipo.int email address as the preferred and most effective way to connect with our customer service team. Madrid processing team email accounts (e.g., madrid.team1@wipo.int) will also be discontinued as of December 15, 2017.

The new Contact Madrid service is accessible under the “Contacts” section of the Madrid homepage or visit www.wipo.int/madrid/en/contact to access the form directly.

Prefer to speak to a member of the team? Fear not – our English, Spanish and French-speaking experts are still available Monday to Friday, from 9.00 to 18.00 (Geneva time) to assist you by telephone at +41 (0)22 338 86 86.

Contact Madrid is available now in English, with French and Spanish versions coming soon.

Did you know?

When you receive a response to a question submitted through Contact Madrid, you can reply directly and keep the conversation going. Simply include the Ticket ID in the subject line of your reply to help us direct your message to the right person.

To discuss a different topic, use Contact Madrid to start a new enquiry.

More information