Madrid System Customer Service

Our Madrid System Customer Service team is on hand to answer your questions, and to guide you through all our Madrid System services and transaction processes – in English, French and Spanish.

Quick tips!

Use our Madrid System online services whenever possible!

eMadrid promotional image

eMadrid – Centralized and secure self-service access to all the Madrid System online services and tools you need to file international trademark applications and manage international trademark registrations.

(Note: You need a WIPO Account to use some of our eMadrid services.)

Go to eMadrid

Send us forms, documents and responses

If you use our Madrid System online services (eMadrid) to file your international trademark applications, and manage your registrations, then you submit documents and reply to communications – including irregularity notices – directly within those services!

Still need assistance?

Send us your questions | Need to talk to someone? Call us: +41 22 338 86 86

Support hours

Monday to Friday, 09:00–18:00 (Geneva time). Check WIPO official holidays.