Madrid and Hague System users who miss a time limit for an action before WIPO because of the Microsoft outage may request relief under Rule 5 of the Madrid System regulations and Hague System regulations.
WIPO will treat requests citing the outage that began on November 12, 2026, favorably, without requiring supporting evidence of the outage. Relief is subject to the conditions of Rule 5, and it is not an automatic extension of all time limits.
The global outage is disrupting some WIPO IT services. Email communications about eMadrid and eHague transactions that rely on Microsoft services may be delayed or temporarily unavailable.
Madrid and Hague Systems notifications and customer support messages continue as usual, but Microsoft email users may experience delays in receiving or accessing them.
For assistance, contact customer support: Madrid System | Hague System.