New eMadrid Environment: Frequently Asked Questions

The workbench is your personalized workspace where you can access and manage all your international trademark applications and registrations. Access your workbench using your WIPO Account!

An asset refers to any international trademark application or registration in your workbench.

There are two types of users (viewer and editor), and two levels of access (admin and none):

• Editor Admin: You can view, edit, share and manage access rights
• Editor only: You can view and edit, but cannot share or manage access rights
• Viewer Admin: You can view, share and manage access rights (up to the level of your own access rights)
• Viewer only: You can view but cannot edit, share or manage access rights

1. Login to eMadrid and access your workbench
2. Click the “Options” icon at the top-right of your workbench
3. Check the “Access rights” checkbox
4. Click above the workbench to validate your selection.

Your access rights are now displayed for all assets!

You need to ask someone with “Editor Admin” access to the asset to change your role.

You can request access to assets that you need to manage from “Find and Monitor”:

• Search by name or number
• Select the asset(s) you want to add to your workbench
• Click "Add X assets to your workbench" and "Continue"
• Choose the level of access you need (Full access or custom access rights)
• Click "Continue" and "Send".

Your request will be sent to the on-record email of the representative (if any); or holder. If they grant access, the asset(s) will be added to your workbench.

For security reasons, you’ll need to indicate the email address of the on-record representative (if any); otherwise of the on-record holder.

Tip: You can request access to multiple assets that share the same on-record holder or representative email address.

First, make sure you are logged in to eMadrid. If your workbench is still empty, then either:

1. We don’t have an email address on record for your international trademark registration(s). What should you do? Please contact us for assistance.
2. The on-record email address is different from your WIPO Account email address.
   
   

What should you do?

• Update the on-record email address for your international trademark registration(s) using "Change holder details" (if you are the holder) or "Manage representative" (if you are the recorded representative) (authorization (signature) is required); or
• Search for the missing assets in the “Find and monitor” tab of eMadrid and add them to your workbench (authorization is required):
• Go to the "Find & monitor" tab of eMadrid
• Search for the missing international trademark registration(s) that you hold or manage by name or number
• Select the asset(s) you want to add to your workbench
  
  

  Important: You can only request access to multiple assets that share the same on-record holder or representative email address.

• Click "Add X assets to your workbench" and "Continue"
• Choose the level of access you need (Full access or custom access rights)
  
  

  For security reasons, you’ll need to indicate the holder (or representative) email address that is on-record for the asset(s). (That on-record holder (or representative) email address must be the same for all the assets you’re trying to add to your workbench.)

• Click "Continue" and "Send".

Your request will be sent to the on-record email of the representative or holder. If they grant access, the asset(s) will be added to your workbench.



3. You've filed an international trademark application but don't yet have any international trademark registrations. You can find your international trademark applications under the "Transactions" tab of your workbench.

Once we’ve received your application, you'll see it as “Pending” in the "Trademarks" tab of your workbench. You'll be able to check its status in the “Transactions” tab.

1. Go to “Find & Monitor” in eMadrid
2. Search for the international trademark registration(s) by name, number, etc.
3. Choose the registration(s) that you want to add to your workbench
   
   

   Warning: You cannot add an international trademark registration that has no email address connected to it.

4. Click “Add assets to your workbench”
5. Click “Continue”
6. Choose the level of access you need (Full access or custom access rights) and click “Continue”
7. Click “Send”.

Your request will be sent to the on-record email address of the holder or representative. If they grant access, the asset(s) will be added to your workbench.

A connection is someone you know and interact with for your work. Your connections do not necessarily have access to your eMadrid assets. You set up connections using your WIPO Account.

1. Click the “IP Portal Login” button at the top right of your screen and log in to eMadrid
2. Click your username (top right) and choose “My WIPO Account”
3. Scroll down and click “Manage my connections”
4. From there, you can create or delete connections.

Note: A connection request has to be accepted by the person you wish to connect with.

1. In your workbench, click the “…” next to the asset you wish to share
2. This will open the actions panel
3. Scroll down to “Admin access” and click “Share with connections”
4. Choose “Existing connections” to see all your connections
5. Select the connections you want to share your asset with



BE CAREFUL: If you select ALL your connections, you will change everyone’s rights!

6. Click “Continue”
7. Choose the type of access rights you want to give (“Viewer”, “Editor”, etc.)
8. Click “Share trademarks” to complete the process.

1. In your workbench, click the “…” next to the asset you wish to manage access rights for
2. Scroll down to “Admin access” and click “Share with connections”
3. Choose “Existing connections” to see your connections
4. Select the connection whose access rights you want to change



BE CAREFUL: If you select ALL your connections, you will change everyone’s rights!

5. Click “Continue”
6. Choose the new access rights (e.g., Role = Editor; Delegation rights = Admin)
7. Click “Share trademarks” to complete the process.

1. Select all assets in your workbench (if you have more than 100 assets, you will need to select all assets, page by page)
2. Click “Manage selected” to open the actions panel
3. Scroll down to “Admin access” and click “Share with connections”
4. Choose “Existing connections”
5. Select the connection whose access rights you want to change



BE CAREFUL: If you select ALL your connections, you will change everyone’s rights!

6. Click “Continue”
7. Choose the new access rights (e.g., Role = Editor, Delegation rights = none)
8. Click “Share trademarks” to complete the process.

1. In your workbench, select the relevant asset
2. Click tab “Manage selected” to open the actions panel
3. Scroll down to “Admin access” and click “Manage access rights”
4. Choose “Existing connections”
5. Choose the access new rights (e.g., Role = Editor, Delegation rights = Admin)
6. Click “Update access rights” to complete the process.

1. Select all assets in your workbench
2. Click tab “Manage selected” to open the actions panel
3. Scroll down to “Admin access” and click “Manage access rights”
4. Choose the new access rights (e.g., Role = Editor, Delegation rights = Admin)
5. Click “Update access rights” to complete the process.

You can group your international trademark applications and/or registrations together – for example by client, product types, or classes – using portfolios. You can create as many portfolios as you wish. One asset cannot be included in more than one portfolio.

1. Go to the “Trademarks” tab in your workbench
2. Click the “…” next to the application(s) or registration(s) you want to add to your portfolio
3. Select “Add to portfolio”
4. Choose an existing portfolio or create a new one
5. Click “Add to portfolio” to complete the process.

You cannot share portfolios with connections. However, you can share the individual assets inside your portfolio(s).

A watchlist lets you track your competitors' trademarks. You’ll get alerts whenever their international trademark registrations are updated or modified.

You need to be logged into eMadrid!

1. Go to the “Find & Monitor” tab in eMadrid
2. Search for international trademark registrations by name, number, product…
3. Open the international trademark registration(s) you want to add to your watchlist
4. Click “Add to watchlist” to complete the process.

You can perform the following transactions for multiple assets:

• Total change in ownership
• Change holder details
• Appoint or replace representative
• Cancel representative
• Change details of current representative

You must manage all other transactions for one asset at a time.

1. Select the four assets in your workbench
2. Click “Manage selected”
3. Choose “Appoint or replace representative” in the actions panel
4. Follow the prompts to complete the process.

You can only expand protection for one asset at a time.

If “Renew your registration” is inactive:

1. The registration is inactive
2. It’s not yet time to renew, or
3. A renewal request is already being processed.

1. Go to the “Trademarks” tab in your workbench
2. In the “Filters” menu, apply the following settings:
• Under “STATUS”, choose “Active”
• Under “EXPIRATION DATE”, choose “Expired”.