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WIPO Arbitration and Mediation Center

ADMINISTRATIVE PANEL DECISION

Trustpilot A/S v. WhoisGuard Protected, WhoisGuard, Inc. / Joanna Kelly

Case No. D2020-1814

1. The Parties

The Complainant is Trustpilot A/S, Denmark, represented by Keltie LLP, United Kingdom.

The Respondent is WhoisGuard Protected, WhoisGuard, Inc., Panama, / Joanna Kelly, United States of America (“United States”).

2. The Domain Name and Registrar

The disputed domain name <trustpilot.cam> (the “Domain Name”) is registered with NameCheap, Inc. (the “Registrar”).

3. Procedural History

The Complaint was filed with the WIPO Arbitration and Mediation Center (the “Center”) on July 10, 2020. On July 13, 2020, the Center transmitted by email to the Registrar a request for registrar verification in connection with the Domain Name. On July 14, 2020, the Registrar transmitted by email to the Center its verification response disclosing registrant and contact information for the Domain Name, which differed from the named the Respondent, and contact information in the Complaint. The Center sent an email communication to the Complainant on July 14, 2020, providing the registrant and contact information disclosed by the Registrar, and inviting the Complainant to submit an amendment to the Complaint. The Complainant filed an amendment to the Complaint on July 14, 2020.

The Center verified that the Complaint together with the amendment to the Complaint satisfied the formal requirements of the Uniform Domain Name Dispute Resolution Policy (the “Policy” or “UDRP”), the Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules”), and the WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy (the “Supplemental Rules”).

In accordance with the Rules, paragraphs 2 and 4, the Center formally notified the Respondent of the Complaint, and the proceedings commenced on July 17, 2020. In accordance with the Rules, paragraph 5, the due date for Response was August 6, 2020. The Respondent did not submit any response. Accordingly, the Center notified the Respondent’s default on August 7, 2020.

The Center appointed Nicholas Smith as the sole panelist in this matter on August 13, 2020. The Panel finds that it was properly constituted. The Panel has submitted the Statement of Acceptance and Declaration of Impartiality and Independence, as required by the Center to ensure compliance with the Rules, paragraph 7.

4. Factual Background

The Complainant is a Danish company that since 2007 has operated a consumer review website from the website www.trustpilot.com (the “Complainant’s Website”). As of April 2020 the Complainant’s Website is the 433rd most visited website on the Internet and consumers have posted over 70 million reviews on the Complainant’s Website in relation to over 300,000 businesses worldwide. The Complainant is the owner of trademark registrations for marks consisting of the compound word “trustpilot” (the “TRUSTPILOT Mark”) in various jurisdictions including in an European Union trademark registered on December 8, 2011 (registration number 9937624) for various goods and services in classes 9, 35, 38, and 42 relating to software and services for comparing businesses.

The Domain Name <trustpilot.cam> was registered on May 21, 2020. The Domain Name presently resolves to the Complainant’s Website but prior to the commencement of the proceeding resolved to a website (the “Respondent’s Website”) that precisely reproduced the design and appearance of the Complainant’s Website. The Respondent’s Website contained links, identical to the Complainant’s Website, allowing visitors to log in and sign up to read and write reviews, through which the Respondent could obtain personal information from visitors to the Respondent’s Website who provided their details under the mistaken impression they were visiting the Complainant’s (identical) Website.

5. Parties’ Contentions

A. Complainant

The Complainant makes the following contentions:

(i) that the Domain Name is identical or confusingly similar to the Complainant’s TRUSTPILOT Mark;

(ii) that the Respondent has no rights nor any legitimate interests in respect of the Domain Name; and

(iii) that the Domain Name has been registered and is being used in bad faith.

The Complainant is the owner of the TRUSTPILOT Mark, having registered the TRUSTPILOT Mark in the European Union and other jurisdictions. The Domain Name is identical to the TRUSTPILOT Mark.

There are no rights or legitimate interests held by the Respondent in respect of the Domain Name. The Respondent is not commonly known by the Domain Name nor does the Respondent have any authorization from the Complainant to register the Domain Name. The Respondent is not making a legitimate noncommercial or fair use of the Domain Name. Rather the Respondent is using the Domain Name to resolve to a website that replicates the Complainant’s Website in its entirety which is not legitimate.

The Domain Name was registered and is being used in bad faith. By using the Domain Name to resolve to a website which reproduces the Complainant’s Website, the Respondent is using the Domain Name to divert Internet users searching for the Complainant to the Respondent’s Website for commercial gain. Such conduct amounts to registration and use of the Domain Name in bad faith.

B. Respondent

The Respondent did not reply to the Complainant’s contentions.

6. Discussion and Findings

A. Identical or Confusingly Similar

To prove this element the Complainant must have trade or service mark rights and the Domain Name must be identical or confusingly similar to the Complainant’s trade or service mark.

The Complainant is the owner of the TRUSTPILOT Mark, having registrations for the TRUSTPILOT Mark as a trademark in the United States, the European Union, and Australia.

Disregarding for the purposes of comparison the generic Top-Level Domain (“gTLD”) “.cam” (being a technical requirement for the registration of a domain name) the Domain Name is identical to the TRUSTPILOT Mark. Consequently, the requirement of paragraph 4(a)(i) of the Policy is satisfied.

B. Rights or Legitimate Interests

To succeed on this element, a complainant must make out a prima facie case that the respondent lacks rights or legitimate interests in the domain name. If such a prima facie case is made out, then the burden of production shifts to the respondent to demonstrate rights or legitimate interests in the domain name.

Paragraph 4(c) of the Policy enumerates several ways in which a respondent may demonstrate rights or legitimate interests in a domain name:

“Any of the following circumstances, in particular but without limitation, if found by the panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of paragraph 4(a)(ii):

(i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or

(ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or

(iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.”

The Respondent is not affiliated with the Complainant in any way. It has not been authorized by the Complainant to register or use the Domain Name or to seek the registration of any domain name incorporating the TRUSTPILOT Mark or a mark similar to the TRUSTPILOT Mark. There is no evidence that the Respondent is commonly known by the Domain Name or any similar name. There is no evidence that the Respondent has used or made demonstrable preparations to use the Domain Name in connection with a legitimate noncommercial or fair use.

The Respondent has used the Domain Name to operate a website that clearly impersonates the Complainant’s Website which either purports to offer business comparison services in direct competition with the Complainant under the Complainant’s TRUSTPILOT Mark or is simply a front in order to defraud the Complainant’s customers by persuading them to provide the Respondent with their personal information. Such conduct does not, on its face, amount to the use of the Domain Name for a bona fide offering of goods or services.

The Complainant has established a prima facie case that the Respondent lacks rights or legitimate interests in the Domain Name. The Respondent has had the opportunity to put on evidence of its rights or legitimate interests, including submissions as to why its conduct amounts to a right or legitimate interest in the Domain Name under the Policy. In the absence of such a Response, the Panel finds that the Respondent has no rights or legitimate interests in respect of the Domain Name under paragraph 4(a)(ii) of the Policy.

C. Registered and Used in Bad Faith

For the purposes of paragraph 4(a)(iii) of the Policy, the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:

(i) circumstances indicating that the respondent has registered or has acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of the complainant, for valuable consideration in excess of its documented out-of-pocket costs directly related to the domain name; or

(ii) the respondent has registered the domain name in order to prevent the owner of the trade mark or service mark from reflecting the mark in a corresponding domain name, provided that the respondent has engaged in a pattern of such conduct; or

(iii) the respondent has registered the domain name primarily for the purpose of disrupting the business of a competitor; or

(iv) by using the domain name, the respondent has intentionally attempted to attract, for commercial gain, Internet users to its website or other online location, by creating a likelihood of confusion with the complainant’s mark as to the source, sponsorship, affiliation, or endorsement of the respondent’s website or location or of a product or service on the respondent’s website or location (Policy, paragraph 4(b)).

The Panel finds that the Respondent was aware of the Complainant and its reputation in the TRUSTPILOT Mark at the time the Domain Name was registered. The Respondent’s Website reproduces the Complainant’s Website in its entirety. The registration of the Domain Name in awareness of the TRUSTPILOT Mark and in the absence of rights or legitimate interests amounts under these circumstances to registration in bad faith.

The Respondent has used the Domain Name, being identical to the TRUSTPILOT Mark, to either offer services, be they genuine or otherwise, in competition with the Complainant under the Complainant’s branding or to take advantage of user confusion in order to obtain the personal information of visitors who attempt to log into the Respondent’s Website under the impression that they are logging in to or signing up to the Complainant’s Website, undoubtedly for commercial gain. Consequently the Panel finds that the Respondent has intentionally attempted to attract, for commercial gain, Internet users to its website by creating a likelihood of confusion with the Complainant and the Complainant’s TRUSTPILOT Mark as to the source, sponsorship, affiliation, or endorsement of the Respondent’s Website (Policy, paragraph 4(b)(vi).

Accordingly, the Panel finds that the Respondent has registered and used the Domain Name in bad faith under paragraph 4(a)(iii) of the Policy.

7. Decision

For the foregoing reasons, in accordance with paragraphs 4(i) of the Policy and 15 of the Rules, the Panel orders that the Domain Name <trustpilot.cam> be transferred to the Complainant.

Nicholas Smith
Sole Panelist
Date: August 15, 2020

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