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PCT ユーザ満⾜度調査の開始

2023/10/25

WIPOユーザ満足度調査

WIPOでは、成果重視型プログラムの下で、WIPOが提供する知的財産 (IP) 分野のサービスに関するユーザ満足度を評価するために、隔年でオンラインのアンケート調査を実施しています。この調査で収集されたデータは、WIPOのサービスの品質向上のための貴重な資料として役立てられます。

調査の案内は、WIPOのサービスを利用されたことのある方やWIPOのサービスに関してWIPOにお問い合わせをされたことのある方を対象として送付されます。WIPOに代わり、外部の調査会社BERENTがアンケート調査を実施します。

2023年・2024年のユーザ満足度調査は、PCT制度ハーグ制度、またマドリッド制度に関連するサービス分野で実施されます。アンケート調査への協力依頼の案内は、ユーザ情報やシステム利用傾向を基に抽出された一部のユーザに対してのみ送られます。

ぜひこの機会に貴重なご意見をお聞かせくださいますようお願い申し上げます。