Need To Ask A Question Or Submit Forms? Simply Contact Madrid

December 15, 2017

Sending us your questions, comments or forms is easier than ever with the Contact Madrid service, your gateway to Madrid System customer support.

Ask us anything

Contact Madrid offers a wide range of topics and subtopics to guide your enquiry or request to the right WIPO staff member, helping us serve your business with even greater efficiency.

In addition to asking questions, the Contact Madrid service lets you:

  • request technical support for any of our e-services and online tools (including access to the Madrid Office Portal for IP Offices);
  • enquire about invoices and payments; and
  • submit orders for certified records.
(Photo: Gettyimages)

Simply select your area of enquiry and follow the onscreen prompts to send your request to a dedicated Madrid System expert.

Upload multiple documents per transaction

The Contact Madrid service allows trademark owners and representatives to upload multiple Madrid System forms and documents in a single request.  Once your documents have been received and processed by WIPO, you’ll receive a summary of your transmission by email, which includes the WIPO reference number assigned to your request. You can use this number to track the status of your request in Madrid Monitor.

This intuitive, easy-to-use function helps ensure all your documentation is delivered in a single bundle, streamlining your request so you can get back to the business of building your brand.

Electronic confirmations and receipts

Each time you submit a request or document through Contact Madrid, a summary of your transaction will be displayed, allowing you to print and save the details for your records.

What’s more, any time you submit a question or comment, you’ll also receive an email confirmation containing the unique tracking number assigned to your query. When a member of our customer service team responds, you can keep the conversation going by simply including this tracking number in the subject line of your reply.

Ready to get started?

Access to the Contact Madrid service is available under the Contacts section of the Madrid homepage, or by selecting ‘Contact Us’ in the upper right-hand corner of the page.

Questions or comments?Contact us