Madrid Customer Service: Questions and comments


The Contact Madrid online service is the most efficient and effective way to contact our customer service team.

All current and prospective users of the Madrid System—including IP Offices, trademark owners and their representatives, and the general public—can use Contact Madrid to send written enquiries in English, French and Spanish.

When you receive a response to a question submitted through Contact Madrid, it will include a Ticket number. You can reply directly to keep the conversation going – simply include the Ticket number in the subject line of your reply to help us direct your message to the right person.

To discuss a different topic, use Contact Madrid to start a new enquiry.


Madrid customer service representatives are available by telephone Monday - Friday, from 09:00 to 18:00 (Geneva time).

Dial +41 22 338 8686 during opening hours to reach one of our English, French or Spanish-speaking representatives.


Discontinued (as of April 1, 2018). Please use the Contact Madrid service to submit your question or comment.