Customer Support at your Fingertips with New Contact Madrid Service
28. September 2017
Madrid System customer support continues to improve with the all-new Contact Madrid online communication service. Transmit questions, notifications and documents directly to the relevant WIPO professional, using this efficient and targeted contact form.
What’s in it for you?
The Contact Madrid service is designed to address the needs of all our users—from trademark owners and representatives to IP offices of Madrid System members.
In a few short steps, this new service will direct your enquiry, request or document to the right WIPO staff member, helping us help you more efficiently than ever before.
Trademark owners or their representatives can use the Contact Madrid service to:
- ask a question;
- submit an official form; or
- submit a response to an irregularity letter.
If you work in an IP Office, send us your questions using Contact Madrid.
Contact us today to request secure access to the Madrid Office Portal.
A single, streamlined point of contact
Starting November 1, 2017, the Contact Madrid online service will replace the intreg.mail@wipo.int email address as the preferred and most effective way to connect with our customer service team