ACKNOWLEDGMENTS
These dispute avoidance and resolution best practices and guidelines, prepared by the Application Service Provider Industry Consortium (ASPIC) and the World Intellectual Property Organization (WIPO), are the result of a significant effort and process involving businesspersons from a cross-section of the ASP supply chain, end-users, legal professionals, academics, policymakers and staff at the WIPO Arbitration and Mediation Center.
ASPIC and WIPO wish to extend their gratitude to the following individuals and their respective organizations for the time and resources that they have devoted to the development of these best practices and their active involvement in the ASPIC Best Practice Committees Dispute Avoidance and Resolution Team (DART):
Arif Hyder Ali (WIPO Arbitration and Mediation Center), Joe Artime (Verso Technologies, Inc.), Aubrey Chernick (Candle Corporation), Deborah Gambone (Telecomputing, Inc.), Traver Gruen-Kennedy (Citrix Systems, Inc.), Joe Kittel (Hewlett-Packard Company), James Moore (Candle Corporation), Scott Nathan (Gadsby, Hannah LLP), Sam Nejame (The Laughingman Company), Yesim Numanbayraktaroglu (Virtual Management, Inc.), Linda Patricia (Andalon.com, Inc.), Neil Shah (Bridge2Market, Inc.), Louise Turner (Redback Network Systems Canada Inc.), Jeff Weiner (LeBoeuf, Lamb, Greene & McRae), Christina Wong (Virtual Management, Inc.), Ramzi Yehia (PartnerCommunity, Inc.).
In order to ensure that these recommendations could be as comprehensive, relevant and effective as possible, they were provided to a group of experts worldwide in the field of dispute resolution, as well as senior executives representing a cross-section of the various actors in the ASP value chain. The insights and recommendations of the following members of the WIPO-ASPIC Dispute Avoidance and Resolution Experts Group are greatly appreciated:
Pravin Anand (Anand & Anand, India), Alain M. Bensoussan (Alain Bensoussan Avocats, France), Torsten Bettinger (Rechtsanwalte Bettinger & Abel, Germany), Roberto A. Bianchi (Estudio Bianchi, Argentina), Howard Cooper (Vistorm Limited, United Kingdom), Chad Corneil (Allidex, Inc., USA), M. Scott Donahey (Tomlinson, Zisko, Morosoli & Maser LLP, USA), V.K. Gupta (National Institute of Science and Communication, India), Thomas D. Halket (Hughes, Hubbard & Reed LLP, USA), Paul Henrion (Professional Services Division, Compaq Computer Corporation), Jae Hoon Kim (Lee & Ko, Republic of Korea), Zentaro Kitagawa (Kyoto Comparative Law Center, Japan), Thomas Legler (Python, Schifferli, Peter & Partners, Switzerland), Alan L. Limbury (Strategic Resolution, Australia), Bill Moore (Compaq Computer Corporation, USA), Christopher Newmark (Baker & McKenzie, United Kingdom), Dawn Osborne (Willoughby & Partners, United Kingdom), Scott Peterson (Hewlett Packard, USA), Frank Sander (Harvard Law School, USA), Jose Pio Tamassia Santos (PTT e-Consultants, Brazil), Keith Kupferschmid (Software & Information Industry Association (USA), Albert Jan van den Berg (Freshfields, The Netherlands), Thomas H. Webster (Gravel, Otto & Associes, France), John Yin (PartnerCommunity, Inc., USA).