New Extended Customer Service Hours
In order to further improve our responsiveness to all our stakeholders, WIPO is now providing round-the-clock customer service.
From August 14, 2012, all calls made to the WIPO switchboard (+41 22 338 9111) outside our Geneva working hours (Monday to Friday; 08.00 – 18.00 CET) will automatically be redirected to one of the WIPO external offices in Tokyo, Singapore, Rio de Janeiro, or New York. Multilingual staff in these offices will provide first line assistance and will ensure that the inquiry is followed up by the relevant division in our Geneva headquarters.
The round-the-clock call-answering service enhances the existing services offered by a dedicated team in Geneva – the Customer Service Center – which was launched in October 2010. The Customer Service Center responds to general questions by telephone or email; receives customer feedback; and channels specific enquiries to the most appropriate specialized WIPO information service or individual expert.
This service complements a number of other specialized information lines, available via the contact us page on the WIPO website.
Our drive to improve responsiveness to all our customers – including member states, users of the WIPO services and the general public - is among the objectives of the Strategic Realignment Program, which highlights service orientation as one of WIPO’s four core values.