Comprehensive PCT User Survey

A comprehensive survey of PCT users was conducted from October 1, 2008 to January 31, 2009.  The survey was completed by 480 respondents.

Survey respondents confirmed that the PCT system is functioning generally well with many respondents expressing high levels of satisfaction with the information products and services provided by the International Bureau.

Although there was general satisfaction with the services provided by receiving Offices and International Authorities, a number of areas for improvement were identified: timeliness, electronic filing simplification, quality of search and examination reports, frequency of legal changes, application of PCT reports in the national phase, and the level of PCT fees.