WIPO Arbitration and Mediation Center
ADMINISTRATIVE PANEL DECISION
Roanoke Technology Corporation v. AAA Website, Inc.
Case No. D2001-0453
1. The Parties
The Complainant is Roanoke Technology Corporation, 539 Becker Drive, Roanoke Rapids, NC 27870, United States of America.
The Respondent is AAA Website, Inc., James Bennett, 471 Ives Dairy Rd. C-203, North Miami Beach, FL 33179, United States of America.
2. The Domain Names and Registrar
The domain names at issue are <top-10promotions.com>, <top-10promotion.com>, <top10promotions.com>, <top10websitepromotion.com>, and <toptenpromotions.com> . The registrar is Register.com of New York, NY, USA.
3. Procedural History
The Complaint was received by the WIPO Arbitration and Mediation Center (the "Center") by email on March 28, 2001 and in hardcopy form on March 30, 2001. WIPO has verified that the Complaint satisfies the formal requirements of the Policy, the Rules and the Supplemental Rules and that payment was properly made. The Administrative Panel (the "Panel") is satisfied that this is the case.
On April 2, 2001, the Center sent an Acknowledgement of Receipt of the Complaint to the Complainant. On April 4, 2001, the Center sent to the registrar, Register.com, a request for verification of registration data. On the same date, the registrar confirmed that it is the registrar of the five domain names in dispute (the "Domain Names") and that they are registered in the Respondentís name. (Footnote 1)
Having verified that the Complaint satisfies the formal requirements of the ICANN Uniform Domain Name Dispute Resolution Policy (the "Policy"), the Rules, and the Supplemental Rules for Uniform Domain Name Dispute Resolution Policy (the "Supplemental Rules"), the Center on April 17, 2001 sent to the Respondent, with a copy to the Complainant, the Complaint, a notification of the Commencement of Administrative Proceeding, and the withdrawal of the disputed domain name <top10promotion.com>. This notification was sent by the methods required under Paragraph 2(a) of the Rules. The formal date of the commencement of this administrative proceeding is April 17, 2001.
The Center notified Respondent that the last day for submitting a response to the Complaint was May 6, 2001. The Center never received a Response. On May 17, 2001, the Center notified the Parties of the Respondentís default.
On May 30, 2001, WIPO appointed the administrative panel (the "Panel"). The Panel was properly constituted. The undersigned Panelist submitted a Statement of Acceptance and Declaration of Impartiality and Independence.
No further submissions were received by WIPO or the Panel, as a consequence of which the original date scheduled for the issuance of the Panelís decision was June 13, 2001.
4. Factual Background
Complainant, Roanoke Technology Corporation, is a publicly traded corporation (NASD BB: RAKE) that has been operating and doing business under the name Top-10 Promotions since 1997. Complainant is engaged in the business of advertising and promoting websites on the Internet by improving the websitesí visibility on the major Internet search engines.
Complainantís official website is connected to the domain name <top-10.com>.
On April 2, 1999, Complainant filed for a registration of its TOP-10 logo with the United States Patent and Trademark Office, for the services of designing web pages for others. On May 21, 2001, the final review of the service mark was completed and the application was approved for publication. Complainantís service mark will be published for opposition in the Official Gazette on July 3, 2001.
Respondent, AAA Website, Inc., registered the Domain Names <top10promotions.com > and <toptenpromotions.com> on February 8, 2000, <top10websitepromotion.com> and <top-10promotions.com> on March 28, 2000, and <top-10promotion.com> on May 24, 2000.
5. Partiesí Contentions
Complainant contends as follows:
Complainant has used both its TOP-10 logo mark and its TOP-10 PROMOTIONS mark in commerce, continuously, since at least August 1997. Complainant advertises its services using both marks nationwide on the Internet and in print publications. Complainantís website, which bears both marks, averages 500,000 hits and 8,300 unique users per month. Since 1997, over one million visibility reports, each bearing Complainantís marks, have been distributed in response to potential customer requests.
Complainant services customers nationally and internationally including well-known companies such as Forbes, Zany Brainy, Moving.com, and the American Plastics Council. Top-10 Promotions was listed in The Industry Standard as one of the "A-List" companies providing website promotional services. In sum, Complainantís marks have received wide recognition, especially in the information technology sector.
Complainantís TOP-10 logo mark, if not opposed, may soon be a federally registered service mark in the United States. As stated above, the mark will be published in the Official Gazette on July 3, 2001. Thus, in addition to Complainantís common law rights, Complainant may soon have a federally registered service mark for its TOP-10 design mark.
As part of Complainantís business model, Complainant voluntarily partners with other companies which resell Complainantís services. These other companies are called Authorized Resellers. Respondent requested to be an Authorized Reseller of Complainantís services. Complainant initially granted this request, but subsequently denied the request when Complainant perceived problems with Respondentís business practices. After it was denied Authorized Reseller status, Respondent registered the Domain Names, which are confusingly similar to Complainantís service marks. Respondent is not a licensee of Complainant, and it was never authorized by Complainant to use any of Complainantís marks.
According to third party affidavits submitted by Complainant, Respondent defrauded these third parties out of thousands of dollars. These parties believed they were ordering services from the Complainant through the websites operated by Respondent under the confusingly similar Domain Names. Incredibly, Respondent falsely assured the third parties that they were paying for Complainantís services. The only services rendered by Respondent, however, was the taking of the third partiesí money. Respondent never performed any services, nor refunded the customersí money.
Complainant contacted Respondent and informed Respondent that it was unauthorized to resell Complainantís services or use Complainantís service marks. Complainant further informed Respondent that it must take down its confusingly similar websites. Respondent promised to comply. Respondent, however, has not complied and has instead continued to misdirect Complainantís customers to its website.
Respondent is aware that it has no rights or legitimate interests in the Domain Names. It is not registered to do business under any name similar to the Domain Names.
Moreover, Respondent is fully aware that it is intentionally and even maliciously causing actual confusion among Internet users. In fact, Respondent sent Complainant an email admitting that a large percentage of the traffic on Respondentís websites is actually intended for Complainantís website.
Respondent sent Complainant a subsequent email offering to sell the Domain Names to Complainant. In that email message, Respondent stated that it had offered to sell the Domain Names to Complainantís competitors. After receiving no response from Complainant concerning the sale of the Domain Names, Respondent again attempted to apply to become an Authorized Reseller. Not surprisingly, Complainant once again denied the request.
In sum, Respondent is using Domain Names that are confusingly similar to Complainantís protected marks, and such use is in bad faith. Respondentís actions have served to intentionally divert potential customers from Complainantís website and to defraud them. Because Respondent has no legitimate interest or rights in these Domain Names, it is violating Complainantís service mark rights.
Respondent failed to submit a Response to the Complaint.
6. Discussion and Findings
According to paragraph 4(a) of the Policy, the Complainant must prove that:
(i) the Domain Name is identical or confusingly similar to a trademark or service mark in which the Complainant has rights; and
(ii) the Respondent has no rights or legitimate interests in respect of the Domain Name; and
(iii) the Domain Name has been registered and is being used in bad faith.
Identical or Confusingly Similar
The evidence presented by the Complainant demonstrates that Complainantís service mark TOP-10 and design has been approved by the United States Patent and Trademark Office. Although it must still be published for opposition, the Panel finds that such approval is prima facie evidence of federal rights in such mark. Respondent does not use the TOP-10 service and design mark per se.
Complainantís second service mark, TOP-10 PROMOTIONS, is not a federally registered service mark.
The Policy, however, is not limited to registered or federal marks. Therefore, the fact that the service mark TOP-10 PROMOTIONS has not been federally registered does not automatically preclude it from being protected. The fact that the mark is used in connection with the TOP-10 service mark, which may soon be a federally registered mark, enhances its strength. Its strength is also greatly enhanced by the considerable evidence of actual confusion on the part of Complainantís potential customers. In addition, Respondentís bad faith has been shown to be so egregious that it is clearly in the publicís interest to protect Complainantís service mark from those who intend to profit from Complainantís recognition, created by the use from Complainantís TOP-10 PROMOTIONS source. As the fundamental purpose of trademark law is to protect the public by allowing it to associate products and services with a recognized name, the very serious questions raised by Respondentís conduct move the Panel closer to a conclusion of finding consumer confusion. Therefore, the Panel finds, given the totality of unrebutted evidence, that the service mark TOP-10 PROMOTIONS is protected by common law.
Because both marks are protectable marks and designs, the Panel next looks to whether the Domain Names are confusingly similar to the service marks. The Panel finds that the Domain Names <top-10promotions.com>, <top-10promotion.com>, <top10promotions.com>, <top10websitepromotion.com>, and <toptenpromotions.com> are confusingly similar to Complainantís service marks TOP-10 and TOP-10 PROMOTIONS. In fact, the service marks and the Domain Names differ only slightly in spelling, and they are phonetically very similar.
Furthermore, the Complainant has produced evidence which shows that there was considerable actual confusion. As the affidavits show, customers believed falsely that they were at the Complainantís website when in reality they were at Respondentís website. Instead of acquiring Complainantís services as they expected, they were defrauded by Respondent, who provided no services nor refunded any of the third party customersí money. Therefore, the standard of confusingly similar has been reached and the requirement of Paragraph 4(a)(i) is met.
Rights or Legitimate Interests of the Respondent
Complainant alleges that the Respondent has no rights or legitimate interests in the Domain Names. Apart from the minor variations, the Domain Names are the equivalent of the Complainantís marks and the Complainant did not grant the Respondent a license to use Complainantís marks. Thus, a prima facie case has been made by Complainant.
From Respondent, silence. "It is a general principle of United States law that the failure of a party to submit evidence on facts in its control may permit the court to draw an adverse inference regarding those facts." American Vintage Wine Biscuits, Inc. v. Big Daddyís Antiques, WIPO Case No. D2000-0004, February 16, 2000. Respondentís failure to respond to the Complaint allows the inference that the evidence would not have been favorable to Respondent.
Accordingly, the Panel finds that Respondent has no rights or legitimate interest ins respect of the Domain Names. There is nothing in the record to suggest that Respondent has any rights or legitimate interests in the Domain Names. Therefore, the requirement of Paragraph 4(a)(ii) is met.
Complainant alleges that Respondent registered and used the Domain Names in bad faith. Complainant has produced evidence showing that Respondent knew that it was receiving customers intended for Complainant. In fact, Complainant alleges that Respondent initially chose the Domain Names for the purpose of misleading Complainantís customers. Complainant also demonstrated that Respondent defrauded customers intended for Complainant by accepting payment for services it did not render. Lastly, there is evidence to suggest that Respondent attempted to capitalize on Complainantís marks by offering to sell the Domain Names to Complainant or to one of its competitors. In sum, the record suggests that Respondentís actions were alarmingly egregious and unequivocally contrary to the publicís interest.
Because Respondent failed to reply to the Complaint, the Panel accepts the Complainantís allegations of Respondentís bad faith as true. Accordingly, the Panel finds that Respondentís registration and use of the Domain Names was in bad faith and thus, the requirement of Paragraph 4(a)(iii) is met.
The Panel, having found that the Domain Names are confusingly similar to Complainantís service marks, that Respondent has no rights or legitimate interests in the Domain Names and that the Domain Names have been registered and are being used in bad faith, finds in favor of Complainant. Having made this determination, it is important to mention that it is not intended for the UDRP procedures to be used as a substitute for a civil action for unfair competition, misappropriation, or conversion. This case required a close analysis with a sufficient minimum of support to require a domain name transferóa simple warning that UDRP is not a substitute normally for such civil actions.
The Panel directs that the Domain Names <top-10promotions.com>, <top-10promotion.com>, <top10promotions.com>, <top10websitepromotion.com>, and <toptenpromotions.com> be transferred to the Complainant.
Maxim H. Waldbaum
Dated: June 13, 2001
1. The registrar also confirmed that it is not the registrar of <top10promotion.com>, another of the disputed domain names in the original Complaint. Complainant amended the Complaint on April 13, 2001 by removing the <top10promotion.com> domain name from the dispute because the domain name registration had already expired. (back to text)