Dispute Avoidance and Resolution Best Practices for the Application Service Provider Industry

User

Section/Appendix

Judges, Arbitrators, ADR Neutrals, Outside Counsel

I, II, III, IV, V, A, B, C, D

In-house Counsel, Contract Managers

II, III, IV, V, A, B, C, D

Senior Management, Business Development, Strategic Planning, Operations

II, III, V, C, D

Customer Service, Helpdesk and Technical Support

II, III, V, C, D

Marketing and Sales

II, III, V, C, D

Technical and Engineering

II, V, C