Measuring Success – What we have achieved in the past year

The SRP comprises 19 initiatives which contribute to four Core Values. The main achievements for each initiative are summarized below.

	Deployment of customer service center and IP telephony system. Service soft skills training has commenced. New WIPO logo introduced. WIPO GOLD portal launched. International tender process completed and external business study underway. Business Impact Assessment is underway to identify the vital business processes and services.
	Establishment of ERP PMO and stabilization of procurement & asset management. ICT 5 year strategy approved, governance structure implemented and project registration system operational. Consultations regarding a new version of the Staff Regulations and Rules (SRR) are ongoing. Internal communications Staff discussion groups started to solicit suggestions and solutions. Consultations regarding external offices were commenced at the last General Assembly. Guiding principles and methodology for addressing some key cultural issues have been developed.
	The Medium Term Strategic Plan (MTSP) has been defined and set the direction for the 2012/13 P&B. Planning has commenced for the development of WIPO organizational design. P&B for 2012/2013 biennium underpinned with RBM principles. Coaching and training of staff as planned. Staff have been trained and evaluated in PMSDS in 2010 and work objectives set for 2011. Internal controls gap assessment completed & preparation for Organizational risk assessment underway. Capital planning/management framework and income/expenditure management review started.
	Ethics office established. Initial management draft of Code of Ethics prepared. Numerous projects, e.g., for new building - new trees planted inside/outside; selection of greenest electricity tariff. Accessibility study completed and introduced practice for website to be adapted for people with disabilities.